⚡ Veredicto Rápido
Freshchat by Freshworks is a modern live chat and messaging tool that integrates deeply with the Freshworks suite (Freshdesk, Freshsales). A solid free plan for up to 10 agents makes it great for small teams.
Small Business
freshworks-users
Multi-channel
⭐ Nossas Avaliações
Avaliações agregadas de: G2/Capterra aggregate
⚖️ Vantagens & Desvantagens
✅ Vantagens
- Free plan for up to 10 agents
- Deep Freshworks ecosystem integration
- AI chatbot (Freddy AI) on paid plans
- Good mobile experience
- Visitor context and event timeline
❌ Desvantagens
- Best features require paid plans
- Less polished than LiveChat or Intercom
- Limited standalone use (better as part of Freshworks)
- AI bot less capable than Tidio Lyro
💰 Planos de Preços
✅ Freshchat oferece um plano gratuito: Up to 10 agents, basic chat features
Free
Grátis
up to 10 agents
Growth
$15
agent/month (annual)
Pro
$39
agent/month (annual)
Enterprise
$69
agent/month (annual)
💡 Teste grátis: Free plan + 21-day trial on paid | Modelo de preços: Per agent
🔧 Lista Completa de Recursos
✅
Live Chat
✅
AI Chatbot
✅
Mobile App
✅
Canned Responses
✅
File Sharing
✅
Visitor Tracking
✅
Proactive Chat
✅
Chat History
✅
Multi-language
⬜
Email Ticketing
✅
Knowledge Base
⬜
Video Chat
⬜
Co-browsing
⬜
Screen Sharing
✅
Chat Routing
✅
Analytics
✅
CRM Integration
✅
API Access
✅
Widget Customization
✅
Team Management
✅
Reports
⬜
Unlimited Agents
⬜
White-label
🔗 Integrações
Freshdesk
Freshsales
Slack
Shopify
WordPress
Zapier
📱 Plataformas Disponíveis
Web
iOS
Android
🎯 Para Quem Freshchat é Melhor?
Com base em nossos testes e pesquisas, Freshchat é ideal para:
- ✓ Small Business
- ✓ freshworks-users
- ✓ Multi-channel
⚔️ Comparar Freshchat com outras ferramentas: