Das sind keine Marketingbehauptungen — das haben wir nach wochenlangem praxisnahem Testen festgestellt.
LiveChat's agent dashboard is polished, intuitive, and distraction-free. New agents get productive within hours, not days. No other tool we tested comes close for day-to-day usability.
99.9% uptime SLA backed by real infrastructure. When a customer messages you, you get it — every time. Smaller tools often have chat delivery issues and flaky mobile push notifications.
Salesforce, HubSpot, Shopify, WordPress, Zapier, Slack and hundreds more. LiveChat plugs into your existing stack without custom code or workarounds.
The iOS and Android apps are genuinely good — fast, full-featured, and reliable for push notifications. Your team can handle chats on the go without missing a beat.
LiveChat combines live chat and email ticketing in one workspace. Conversations that start as chats can seamlessly become tickets — no switching tools, no lost context.
Rated 4.7/5 on support quality. Their own live chat team responds within minutes — pretty on-brand. When you pay for a tool, you expect help. LiveChat delivers it.
Ab 20 $/Agent/Monat (jährlich). Kein kostenloser Plan, aber eine echte 14-Tage-Testversion ohne Kreditkarte.
Keine Kreditkarte erforderlich. Jederzeit kündbar.
So schneidet LiveChat im Vergleich zu den gängigsten Alternativen ab.
| Tool | Einstiegspreis | Kostenloser Plan | UI-Qualität | KI-Chatbot | Mobile App | Support-Qualität | Ideal für |
|---|---|---|---|---|---|---|---|
| ★ #1 LiveChat | $20/mo | ✗ Nein | ★★★★★ | 200+ | ★★★★★ | ★★★★★ | Business & sales teams |
| Tidio | $29/mo | ✓ Ja | ★★★★☆ | 30+ | ★★★★☆ | ★★★☆☆ | Small e-commerce |
| tawk.to | Free | ✓ Ja | ★★★☆☆ | ~20 | ★★★☆☆ | ★★★☆☆ | Tight budget |
| Intercom | $39/mo | ✗ Nein | ★★★★☆ | 300+ | ★★★★☆ | ★★★★☆ | SaaS & enterprise |
| Crisp | $25/mo | ✓ Ja | ★★★★☆ | ~50 | ★★★☆☆ | ★★★☆☆ | Startups |
Bewertungen basieren auf unserem praktischen Testen und aggregierten G2/Capterra-Werten. Den vollständigen interaktiven Vergleich ansehen →
No — LiveChat doesn't offer a permanent free plan. However, they have a genuine 14-day free trial with no credit card required, which gives you full access to all features. If you need free forever, check out tawk.to.
LiveChat is more focused, easier to use, and significantly cheaper than Intercom for most use cases. Intercom wins for complex product-led growth and in-app messaging workflows. For straightforward customer support and sales chat, LiveChat is the better value.
Yes — LiveChat has a native Shopify integration. Agents can see cart contents, order history, and customer data right inside the chat window. It's one of the best live chat tools for e-commerce.
Yes, the Starter plan at $20/agent/month is very reasonable for a small team of 1–3 agents. The setup is fast (under 30 minutes), and the UI is so clean that you won't need much training.
You'll be asked to choose a plan. If you don't, your account is paused — no automatic charges. You can restart at any time.
14-tägige kostenlose Testversion, keine Kreditkarte erforderlich. In unter 30 Minuten eingerichtet.
Kostenlose Testversion starten →Affiliate-Hinweis: Wir erhalten eine Provision, wenn Sie sich über diesen Link anmelden — ohne Mehrkosten für Sie. Unsere Empfehlung ist aufrichtig.