No son afirmaciones de marketing — es lo que encontramos después de semanas de pruebas prácticas.
LiveChat's agent dashboard is polished, intuitive, and distraction-free. New agents get productive within hours, not days. No other tool we tested comes close for day-to-day usability.
99.9% uptime SLA backed by real infrastructure. When a customer messages you, you get it — every time. Smaller tools often have chat delivery issues and flaky mobile push notifications.
Salesforce, HubSpot, Shopify, WordPress, Zapier, Slack and hundreds more. LiveChat plugs into your existing stack without custom code or workarounds.
The iOS and Android apps are genuinely good — fast, full-featured, and reliable for push notifications. Your team can handle chats on the go without missing a beat.
LiveChat combines live chat and email ticketing in one workspace. Conversations that start as chats can seamlessly become tickets — no switching tools, no lost context.
Rated 4.7/5 on support quality. Their own live chat team responds within minutes — pretty on-brand. When you pay for a tool, you expect help. LiveChat delivers it.
Desde $20/agente/mes (anual). Sin plan gratuito, pero con una prueba genuina de 14 días sin tarjeta de crédito.
No se necesita tarjeta de crédito. Cancela en cualquier momento.
Así es como LiveChat se compara con las alternativas más comunes.
| Herramienta | Precio Inicial | Plan Gratuito | Calidad de UI | Chatbot IA | App Móvil | Calidad del Soporte | Ideal Para |
|---|---|---|---|---|---|---|---|
| ★ #1 LiveChat | $20/mo | ✗ No | ★★★★★ | 200+ | ★★★★★ | ★★★★★ | Business & sales teams |
| Tidio | $29/mo | ✓ Sí | ★★★★☆ | 30+ | ★★★★☆ | ★★★☆☆ | Small e-commerce |
| tawk.to | Free | ✓ Sí | ★★★☆☆ | ~20 | ★★★☆☆ | ★★★☆☆ | Tight budget |
| Intercom | $39/mo | ✗ No | ★★★★☆ | 300+ | ★★★★☆ | ★★★★☆ | SaaS & enterprise |
| Crisp | $25/mo | ✓ Sí | ★★★★☆ | ~50 | ★★★☆☆ | ★★★☆☆ | Startups |
Valoraciones basadas en nuestras pruebas y puntuaciones agregadas de G2/Capterra. Ver la comparación interactiva completa →
No — LiveChat doesn't offer a permanent free plan. However, they have a genuine 14-day free trial with no credit card required, which gives you full access to all features. If you need free forever, check out tawk.to.
LiveChat is more focused, easier to use, and significantly cheaper than Intercom for most use cases. Intercom wins for complex product-led growth and in-app messaging workflows. For straightforward customer support and sales chat, LiveChat is the better value.
Yes — LiveChat has a native Shopify integration. Agents can see cart contents, order history, and customer data right inside the chat window. It's one of the best live chat tools for e-commerce.
Yes, the Starter plan at $20/agent/month is very reasonable for a small team of 1–3 agents. The setup is fast (under 30 minutes), and the UI is so clean that you won't need much training.
You'll be asked to choose a plan. If you don't, your account is paused — no automatic charges. You can restart at any time.
Prueba gratuita de 14 días, sin tarjeta de crédito. Configura en menos de 30 minutos.
Empezar Tu Prueba Gratuita →Divulgación de afiliado: ganamos una comisión si te registras a través de este enlace — sin coste adicional. Nuestra recomendación es genuina.