Best Live Chat for E-commerce

Tidio is the top choice for Shopify — it has a native Shopify App Store listing, pulls in cart and order data automatically, and includes abandoned cart recovery automation. tawk.to is the best free option for Shopify if you're on a zero budget.

Tidio and LiveChat both have excellent WooCommerce integrations. Tidio is more affordable; LiveChat is more feature-rich for larger stores.

Yes — proactive chat triggered when a visitor has been on the checkout page for 45–90 seconds can recover 10–20% of would-be abandoned carts in typical e-commerce setups. The key is timing and a helpful (not pushy) message like "Can I help with anything before you complete your order?"

Not necessarily. AI is most valuable when you're handling 50+ chats per month and have common repeating questions (order status, returns, sizing). For smaller stores, a simple proactive greeting and quick human response is often more effective.