These aren't marketing claims — they're what we actually found after weeks of hands-on testing.
LiveChat's agent dashboard is polished, intuitive, and distraction-free. New agents get productive within hours, not days. No other tool we tested comes close for day-to-day usability.
99.9% uptime SLA backed by real infrastructure. When a customer messages you, you get it — every time. Smaller tools often have chat delivery issues and flaky mobile push notifications.
Salesforce, HubSpot, Shopify, WordPress, Zapier, Slack and hundreds more. LiveChat plugs into your existing stack without custom code or workarounds.
The iOS and Android apps are genuinely good — fast, full-featured, and reliable for push notifications. Your team can handle chats on the go without missing a beat.
LiveChat combines live chat and email ticketing in one workspace. Conversations that start as chats can seamlessly become tickets — no switching tools, no lost context.
Rated 4.7/5 on support quality. Their own live chat team responds within minutes — pretty on-brand. When you pay for a tool, you expect help. LiveChat delivers it.
Starts at $20/agent/month (annual). No free plan, but a genuine 14-day trial with no credit card required.
No credit card required. Cancel any time.
Here's how LiveChat stacks up against the most common alternatives.
| Tool | Starting Price | Free Plan | UI Quality | AI Chatbot | Mobile App | Support Quality | Best For |
|---|---|---|---|---|---|---|---|
| ★ #1 LiveChat | $20/mo | ✗ No | ★★★★★ | 200+ | ★★★★★ | ★★★★★ | Business & sales teams |
| Tidio | $29/mo | ✓ Yes | ★★★★☆ | 30+ | ★★★★☆ | ★★★☆☆ | Small e-commerce |
| tawk.to | Free | ✓ Yes | ★★★☆☆ | ~20 | ★★★☆☆ | ★★★☆☆ | Tight budget |
| Intercom | $39/mo | ✗ No | ★★★★☆ | 300+ | ★★★★☆ | ★★★★☆ | SaaS & enterprise |
| Crisp | $25/mo | ✓ Yes | ★★★★☆ | ~50 | ★★★☆☆ | ★★★☆☆ | Startups |
Ratings based on our hands-on testing and aggregated G2/Capterra scores. See the full interactive comparison →
No — LiveChat doesn't offer a permanent free plan. However, they have a genuine 14-day free trial with no credit card required, which gives you full access to all features. If you need free forever, check out tawk.to.
LiveChat is more focused, easier to use, and significantly cheaper than Intercom for most use cases. Intercom wins for complex product-led growth and in-app messaging workflows. For straightforward customer support and sales chat, LiveChat is the better value.
Yes — LiveChat has a native Shopify integration. Agents can see cart contents, order history, and customer data right inside the chat window. It's one of the best live chat tools for e-commerce.
Yes, the Starter plan at $20/agent/month is very reasonable for a small team of 1–3 agents. The setup is fast (under 30 minutes), and the UI is so clean that you won't need much training.
You'll be asked to choose a plan. If you don't, your account is paused — no automatic charges. You can restart at any time.
14-day free trial, no credit card needed. Set up in under 30 minutes and see why 37,000+ businesses chose LiveChat.
Start Your Free Trial →Affiliate disclosure: we earn a commission if you sign up via this link — at no extra cost to you. Our recommendation is genuine.