⚡ Kurzurteil
Zendesk is an enterprise-grade customer support platform with strong live chat. Best for teams that need a full helpdesk suite with live chat as one channel. Not ideal for standalone live chat.
Enterprise
Large Teams
Help Desk
⭐ Unsere Bewertungen
Bewertungen aggregiert von: G2/Capterra aggregate
⚖️ Vorteile & Nachteile
✅ Vorteile
- Best-in-class helpdesk + chat combo
- Advanced routing and escalation rules
- Extensive reporting and analytics
- 1000+ integrations
- Trusted by large enterprises
❌ Nachteile
- No free plan
- Expensive for small teams
- Complex setup
- Live chat is part of broader suite — not standalone
- Pricing can be confusing
💰 Preispläne
Suite Team
$55
agent/month (annual)
Suite Growth
$89
agent/month (annual)
Suite Professional
$115
agent/month (annual)
Suite Enterprise
Individuell
custom
💡 Kostenlose Testphase: 14-day free trial | Preismodell: Per agent
🔧 Vollständige Funktionsliste
✅
Live Chat
✅
AI Chatbot
✅
Mobile App
✅
Canned Responses
✅
File Sharing
✅
Visitor Tracking
✅
Proactive Chat
✅
Chat History
✅
Multi-language
✅
Email Ticketing
✅
Knowledge Base
⬜
Video Chat
⬜
Co-browsing
⬜
Screen Sharing
✅
Chat Routing
✅
Analytics
✅
CRM Integration
✅
API Access
✅
Widget Customization
✅
Team Management
✅
Reports
⬜
Unlimited Agents
⬜
White-label
🔗 Integrationen
Salesforce
Slack
Shopify
JIRA
Mailchimp
1000+ apps
📱 Verfügbare Plattformen
Web
iOS
Android
🎯 Für wen ist Zendesk Chat am besten geeignet?
Basierend auf unseren Tests und Recherchen ist Zendesk Chat ideal für:
- ✓ Enterprise
- ✓ Large Teams
- ✓ Help Desk
⚔️ Zendesk Chat mit anderen Tools vergleichen: