⚡ Veredicto Rápido
Zendesk is an enterprise-grade customer support platform with strong live chat. Best for teams that need a full helpdesk suite with live chat as one channel. Not ideal for standalone live chat.
Enterprise
Large Teams
Help Desk
⭐ Nuestras Valoraciones
Valoraciones agregadas de: G2/Capterra aggregate
⚖️ Ventajas & Desventajas
✅ Ventajas
- Best-in-class helpdesk + chat combo
- Advanced routing and escalation rules
- Extensive reporting and analytics
- 1000+ integrations
- Trusted by large enterprises
❌ Desventajas
- No free plan
- Expensive for small teams
- Complex setup
- Live chat is part of broader suite — not standalone
- Pricing can be confusing
💰 Planes de Precios
Suite Team
$55
agent/month (annual)
Suite Growth
$89
agent/month (annual)
Suite Professional
$115
agent/month (annual)
Suite Enterprise
Personalizado
custom
💡 Prueba gratis: 14-day free trial | Modelo de precios: Per agent
🔧 Lista Completa de Funciones
✅
Live Chat
✅
AI Chatbot
✅
Mobile App
✅
Canned Responses
✅
File Sharing
✅
Visitor Tracking
✅
Proactive Chat
✅
Chat History
✅
Multi-language
✅
Email Ticketing
✅
Knowledge Base
⬜
Video Chat
⬜
Co-browsing
⬜
Screen Sharing
✅
Chat Routing
✅
Analytics
✅
CRM Integration
✅
API Access
✅
Widget Customization
✅
Team Management
✅
Reports
⬜
Unlimited Agents
⬜
White-label
🔗 Integraciones
Salesforce
Slack
Shopify
JIRA
Mailchimp
1000+ apps
📱 Plataformas Disponibles
Web
iOS
Android
🎯 ¿Para Quién es Mejor Zendesk Chat?
Basándonos en nuestras pruebas e investigación, Zendesk Chat es ideal para:
- ✓ Enterprise
- ✓ Large Teams
- ✓ Help Desk
⚔️ Comparar Zendesk Chat con otras herramientas: