⚡ Quick Verdict
HubSpot Live Chat is built into HubSpot's free CRM. It's the best choice if you're already in the HubSpot ecosystem. The free plan is genuinely useful, and integrations with email marketing, deals, and contacts are seamless.
CRM Users
Inbound Marketing
Small Business
Budget-conscious
⭐ Our Ratings
Ratings aggregated from: G2/Capterra aggregate
⚖️ Pros & Cons
✅ Pros
- Completely free with unlimited agents
- Seamless CRM integration — every chat logs to contacts
- Best free option for marketing teams
- Strong automation via HubSpot workflows
- No branding on free plan
❌ Cons
- Chatbot automation requires paid plan
- Less specialized than dedicated chat tools
- Advanced features locked in expensive plans
- Widget customization limited on free
💰 Pricing Plans
✅ HubSpot Live Chat offers a free plan: Unlimited agents and chats, full CRM integration
Free
Free
forever
Starter CRM Suite
$15
seat/month
Professional
$90
seat/month
💡 Free trial: Free plan available | Pricing model: Per seat
🔧 Full Feature List
✅
Live Chat
✅
AI Chatbot
✅
Mobile App
✅
Canned Responses
⬜
File Sharing
✅
Visitor Tracking
✅
Proactive Chat
✅
Chat History
✅
Multi-language
✅
Email Ticketing
✅
Knowledge Base
⬜
Video Chat
⬜
Co-browsing
⬜
Screen Sharing
✅
Chat Routing
✅
Analytics
✅
CRM Integration
✅
API Access
✅
Widget Customization
✅
Team Management
✅
Reports
✅
Unlimited Agents
⬜
White-label
🔗 Integrations
Native HubSpot CRM
Gmail
Outlook
Salesforce
Slack
Zapier
1000+ apps
📱 Available Platforms
Web
iOS
Android
🎯 Who Is HubSpot Live Chat Best For?
Based on our testing and research, HubSpot Live Chat is ideal for:
- ✓ CRM Users
- ✓ Inbound Marketing
- ✓ Small Business
- ✓ Budget-conscious
⚔️ Compare HubSpot Live Chat with other tools: