⚡ Quick Verdict
LiveChat is a mature, feature-rich live chat platform trusted by 37,000+ businesses. It offers excellent chat tools, a ticketing system, and a large integration marketplace. No free plan, but a solid 14-day trial.
medium-business
Enterprise
E-commerce
SaaS
⭐ Our Ratings
Ratings aggregated from: G2/Capterra aggregate
⚖️ Pros & Cons
✅ Pros
- Polished, professional interface
- Excellent ticketing + chat combo
- Rich integration marketplace
- Great mobile apps
- Strong customer support
❌ Cons
- No free plan
- Per-agent pricing adds up for large teams
- AI chatbot is a separate product (ChatBot.com)
- More expensive than newer alternatives
💰 Pricing Plans
Starter
$20
agent/month (annual)
Team
$41
agent/month (annual)
Business
$59
agent/month (annual)
Enterprise
Custom
custom
💡 Free trial: 14-day free trial | Pricing model: Per agent
🔧 Full Feature List
✅
Live Chat
✅
AI Chatbot
✅
Mobile App
✅
Canned Responses
✅
File Sharing
✅
Visitor Tracking
✅
Proactive Chat
✅
Chat History
✅
Multi-language
✅
Email Ticketing
✅
Knowledge Base
⬜
Video Chat
⬜
Co-browsing
⬜
Screen Sharing
✅
Chat Routing
✅
Analytics
✅
CRM Integration
✅
API Access
✅
Widget Customization
✅
Team Management
✅
Reports
⬜
Unlimited Agents
⬜
White-label
🔗 Integrations
Salesforce
HubSpot
Shopify
WordPress
Zapier
Slack
200+ integrations
📱 Available Platforms
Web
iOS
Android
Windows
macOS
🎯 Who Is LiveChat Best For?
Based on our testing and research, LiveChat is ideal for:
- ✓ medium-business
- ✓ Enterprise
- ✓ E-commerce
- ✓ SaaS
⚔️ Compare LiveChat with other tools: