⚡ Veredicto Rápido
Freshchat by Freshworks is a modern live chat and messaging tool that integrates deeply with the Freshworks suite (Freshdesk, Freshsales). A solid free plan for up to 10 agents makes it great for small teams.
Small Business
freshworks-users
Multi-channel
⭐ Nuestras Valoraciones
Valoraciones agregadas de: G2/Capterra aggregate
⚖️ Ventajas & Desventajas
✅ Ventajas
- Free plan for up to 10 agents
- Deep Freshworks ecosystem integration
- AI chatbot (Freddy AI) on paid plans
- Good mobile experience
- Visitor context and event timeline
❌ Desventajas
- Best features require paid plans
- Less polished than LiveChat or Intercom
- Limited standalone use (better as part of Freshworks)
- AI bot less capable than Tidio Lyro
💰 Planes de Precios
✅ Freshchat ofrece un plan gratuito: Up to 10 agents, basic chat features
Free
Gratis
up to 10 agents
Growth
$15
agent/month (annual)
Pro
$39
agent/month (annual)
Enterprise
$69
agent/month (annual)
💡 Prueba gratis: Free plan + 21-day trial on paid | Modelo de precios: Per agent
🔧 Lista Completa de Funciones
✅
Live Chat
✅
AI Chatbot
✅
Mobile App
✅
Canned Responses
✅
File Sharing
✅
Visitor Tracking
✅
Proactive Chat
✅
Chat History
✅
Multi-language
⬜
Email Ticketing
✅
Knowledge Base
⬜
Video Chat
⬜
Co-browsing
⬜
Screen Sharing
✅
Chat Routing
✅
Analytics
✅
CRM Integration
✅
API Access
✅
Widget Customization
✅
Team Management
✅
Reports
⬜
Unlimited Agents
⬜
White-label
🔗 Integraciones
Freshdesk
Freshsales
Slack
Shopify
WordPress
Zapier
📱 Plataformas Disponibles
Web
iOS
Android
🎯 ¿Para Quién es Mejor Freshchat?
Basándonos en nuestras pruebas e investigación, Freshchat es ideal para:
- ✓ Small Business
- ✓ freshworks-users
- ✓ Multi-channel
⚔️ Comparar Freshchat con otras herramientas: