⚡ Quick Verdict
Crisp is a versatile messaging platform that combines live chat, email, Instagram, Twitter, and more into one inbox. The free plan is generous, and paid plans are among the most affordable for the feature set.
Startups
Small Business
Multi-channel
⭐ Our Ratings
Ratings aggregated from: G2/Capterra aggregate
⚖️ Pros & Cons
✅ Pros
- Excellent value — per-workspace not per-agent
- Video chat and co-browsing on Pro
- Omnichannel inbox (chat, email, social)
- Generous free plan (2 agents)
- Clean, modern interface
❌ Cons
- Free plan limited to 2 agents
- AI/bot features less powerful than Tidio
- Analytics less advanced than Intercom
- Per-workspace pricing can confuse multi-site owners
💰 Pricing Plans
✅ Crisp offers a free plan: 2 agents, unlimited chats, basic features
Basic
Free
forever (2 agents)
Pro
$25
workspace/month
Unlimited
$95
workspace/month
💡 Free trial: Free plan available | Pricing model: Per workspace
🔧 Full Feature List
✅
Live Chat
✅
AI Chatbot
✅
Mobile App
✅
Canned Responses
✅
File Sharing
✅
Visitor Tracking
✅
Proactive Chat
✅
Chat History
✅
Multi-language
✅
Email Ticketing
✅
Knowledge Base
✅
Video Chat
✅
Co-browsing
⬜
Screen Sharing
✅
Chat Routing
✅
Analytics
✅
CRM Integration
✅
API Access
✅
Widget Customization
✅
Team Management
✅
Reports
⬜
Unlimited Agents
⬜
White-label
🔗 Integrations
WordPress
Shopify
Slack
Zapier
Telegram
Instagram
Twitter/X
WhatsApp
📱 Available Platforms
Web
iOS
Android
macOS
🎯 Who Is Crisp Best For?
Based on our testing and research, Crisp is ideal for:
- ✓ Startups
- ✓ Small Business
- ✓ Multi-channel
⚔️ Compare Crisp with other tools: